Careers

 

Join the Team

Join our team, and your job is more than a salary.

You satisfy your love of travel, create lifelong memories for customers, and learn about the history and heritage of the UK & Europe.

And because we believe in inspiring passionate employees, we share up to 20% of the company’s profit and offer plenty of opportunities for adventures, fun, and career development.

Our current vacancies will be advertised on this page, so please check it out regularly. Every application you make is treated equally and respected for individuality and diversity.

 

About us

Rabbie's operate one of the largest selection of scheduled tours in the UK and Ireland with a vision to make the world a better place through travel. 

We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

 

 

Benefits

• Discounted or free staff tours (dependent on availability) 
• Family and friends discounted travel  
• Family friendly policies  
• Flexible/Hybrid working options where appropriate  
• Bonus scheme
• Training budget
• Cross Company Working Opportunities
• Cycle to work scheme
• Paid volunteer days
• Staff discount in cafe 
• Rabbie's sick pay
• Accident Insurance / Death in Service cover
• Paid compassionate/bereavement leave
• Staff conference/Social & parties
• Discounted garage MOT/repairs
• Long service reward

Our opportunities

European Product Administrator

Commercial Manager

B2B Sales Administrator

B2B Sales Manager

Driver Guides

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European Product Administrator

 

Job Purpose

Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.

We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

Principal contacts

• Internal Accommodation team, Contracting team, B2B team, Head of Commercial and Sales, Commercial Manager, Private Tours team, Reservations and Customer Care team, Operations department, Accounts department, Europe Specialist, Managers and Directors
• ExternalCustomers and prospective customers, travel agents, tour operators, destination management companies, suppliers etc

Job title

European Product Administrator

Job purpose

You will be responsible for the smooth running of our European tour programme (currently Italy, Switzerland, Spain and Portugal), from making sure all contracts are in place, tours and rates loaded on our system to managing cancellations and sending rooming lists for both our scheduled tours and bespoke private tours. As well as this, you will also maintain numerous relationships with our European suppliers.

Responsible to

Head of Contracting & Product

Key duties and responsibilities

Contracting admin:

• Support the Head of Contracting & Product with any contracting admin for our European tour programme (Ireland, Spain, Portugal, Italy and Switzerland currently)
• Build strong relationships with key suppliers and partners
• In collaboration with the Product team, produce a timeline to suit all departments and the Rabbie’s product cycle
• Assist in managing the full booking process, from outlining requirements to completion of supplier agreements, for our European tour programme
• Action any contracting admin or booking requirements for new product developments in Europe
• Set up credit arrangements with suppliers where necessary
• Issue and track supplier terms & conditions
• Check and sign supplier contracts
• Support the Commercial Manager with calculating selling rates for our European tour programme, and keep rate spreadsheets updated
• Ensure the contracting tracking system is kept up to date
• Ensure all supplier agreements, contracts, T&Cs etc are filed correctly and kept up to date

European scheduled tours admin

• Monitor performance of tours, and in collaboration with the Commercial Manager, make decisions to confirm or cancel tour departures
• Send regular sales updates to our European partners and internal colleagues
• Manage cancellation admin for tour departures
• Process accommodation bookings via internal booking systems and processes, for our multi-day tours in Europe
• Send rooming lists within the agreed timelines
• Manage pre- and post-night bookings and admin for our tours of Europe
• Facilitate the collection of passenger information in order to purchase services / experiences that require booking prior to touring
• Monitor invoices from our European suppliers and reconcile prior to payment approval

System and reporting

• Work with all other departments to ensure all products are accurately loaded on to our systems
• Work with other departments and our development team, to develop our booking system to manage our European tour programme
• Keep supplier information and rates updated in our brochures, manuals and price lists
• Contribute to and update reports on KPIs, rates, contracting admin progress etc
• Monitor performance and modify plans where appropriate to keep pace with changing business priorities
• Providing other departments with accurate and timely information
• Maintain and update our internal supplier database

Private tours in Europe

• Play a key role in the development of our private tours in Europe in close cooperation with our Europe Specialist, by:
• Responding to enquiries
• Producing tour documentation for proposals from our Specialist in the relevant software
• Loading tour details in relevant company systems
• Issuing invoices and taking payments
• Following up on requests submitted to our suppliers and partners
• Create reports on enquiries, conversions, and profits
• Continually expand on own product knowledge, to design custom itineraries from enquiry stage onwards, to over time be able to mentor new team members as we grow our bespoke tours of Europe

Key Skills - Essential

• Experience in the tourism or hospitality industry
• Experience in dealing with suppliers and customers
• Proven ability to solve problems promptly and effectively
• Proven interpersonal and communication skills
• Meticulous attention to detail
• The ability to work well under pressure and manage multiple tasks effectively
• Self-motivated with the ability to take ownership to work autonomously and use their own initiative, as well as working as part of a team
• Strong IT skills (MS Office, especially Excel, booking systems etc) and the ability to adapt to new packages and software

Desirable

• A good geographical knowledge of Europe

Benefits

• Discounted staff tours
• Family and friends discounted travel
• Family friendly policies
• Bonus scheme
• Training budget
• Cross company working opportunities
• Cycle to work scheme
• Paid volunteer days
• Staff discount in our cafe
• Rabbie's sick pay
• Accident insurance

If you're interested, please fill out the application form and email it along with your CV to karin.gidlund@rabbies.com.

Please include a short cover letter explaining what you could bring to this position.

Please use the subject line European Product Administrator.

 

Commercial Manager

 

Job Purpose

As Commercial Manager, you’ll be at the heart of our trading activity, making a real and tangible contribution to our commercial performance on a daily basis. You will be expected to design, implement, and maintain pricing management strategies and the processes that support those. Your knowledge and expertise in this area will contribute to the enhancement of our gross margins, managing our load factor on every tour and assessing our capacity for sale.

The role will become a key part of the commercial team and support overall commercial activity through the identification of new revenue opportunities as well as optimising and expanding distribution partnerships.

Reporting to the management, executive team and Board on successes delivered and opportunities generated will also form a critical element of the role.

Your ability to build relationships across all levels of the business will be a critical success factor. Your key business partners will include the following:

• Internal Director of Marketing & Sales, CFO, Head of Sales & Commercial, Head of Marketing, Head of Sales Operations, Head of Contracting & Product, Operations Managers.
• ExternalTour Operators, Travel Agents, Industry Partners.

 

Job title

Commercial Manager

Responsible to

Director of Marketing & Sales

 

Key duties and responsibilities

The deliverables for your new role will include the following:

• Develop and implement an annual pricing strategy with the aim of enhancing profitability
• Manage ongoing pricing optimisation to attract customers, maximise sales and increase profits
• Monitor market trends and conduct competitor analysis. Use the business insight gathered from these to inform and drive product development opportunities
• Lead the adoption of pricing strategies, models and processes throughout the business
• Conduct regular financial analyses and business forecasting
• Willingly support and carry out any other commercial duties where appropriate in line with the Employee Handbook

 

Person specification

You will be an energetic, passionate, self-starter with a positive disposition and someone who will relish a working environment which is focussed on growth and the changes needed to deliver it.

Some of the key skills you’ll bring are:

• Revenue or yield management experience, ideally gained from a tour operator, OTA, hotel or airline but not essential
• An excellent relationship builder with experience in influencing across all levels of the business
• Be comfortable and can thrive in an environment growing and changing at pace
• Using revenue management tools to deliver a dynamic pricing environment for the business
• Ability to analyse and interpret data to deliver pricing strategies for the business which are commercially viable
• Strong analytical and numerical skills
• Exemplary time management, ability to work to deadlines
• Proficiency in MS Office with particular focus on Excel

 

Job Type

• Permanent position, full time
• Hybrid/Flexible Working across home and office (Waterloo Place, Edinburgh)

 

Benefits

• Rabbie's standard benefits (see top of the careers page)
• Salary dependent on experience
• Possibility of remote/hybrid working
• Flexible schedule and working pattern

If you're interested, please fill out the application form and email to heather.reekie@rabbies.com.

Please include a short cover letter explaining what you could bring to this position.

Please use the subject line Commercial Manager Application.

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B2B Sales Administrator

 

Who are Rabbie's? 

Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.

We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

 

Job title

B2B Sales Administrator

 

Responsible to

B2B Sales Manager

 

Principal contacts

Internal: Sales and Reservation Teams, Operations, Marketing, IT, Accounts, Product Development.

External: Agents (existing and potential), Suppliers, Tourist Boards, Tourism Organisations and Associations.

 

Job purpose

As part of Rabbie’s B2B (Business to Business) Sales Team your role will be to support efforts in generating sales and increasing Rabbie’s profile to our network of tourism industry sales outlets.

The main aspect of the role will be to assist with key administration tasks including keeping details of our products up to date across a wide range of sales platforms including Online Travel Agents (OTA’s) websites and tour operator and travel agent product listings. Ensuring that information such as tour details and itineraries, departure times and prices are kept up to date will be key to this role.

Working with colleagues to maintain Rabbie’s online Agent Resources Portal ensuring that all information we provide to our customers is kept up to date and easy to access.

Liaising with internal colleagues to manage our tour availability and capacities for sale across our agent network would also be part of this role.

Managing customer account details and setting up new sales agent accounts along with organising and providing support on agent communications and mailouts.

Answer general email enquiries from our B2B customers relating to our range of touring products.

The role would also offer many development opportunities to build a skill set in the sales field to allow you to advance your career with Rabbie’s, including involvement in working with our sales agents, including OTA’s and our local sales network of hotels, concierge and Visitor Information Centres.

You will also work with internal colleagues to ensure the smooth running of Rabbie’s systems and processes whilst gathering feedback and providing observations on our products and systems to develop these further.

As part of our growing team you will be responsible for continuing to uphold the strong reputation of Rabbie’s in offering first class customer service and play your part in expanding our range of touring products.

 

Key duties and responsibilities

• Contribute to the overall sales targets of the B2B team and Rabbie’s business as a whole
• Work alongside B2B Sales Team colleagues to manage content relating to our tour products on various sales platforms
• Co-ordinate regular emails and newsletters to our network of sales agents
• Maintaining product information on Rabbie’s Agent Resources Portal to ensure our customers have access to accurate and detailed information on our products
• Receive training on Rabbie’s tour products and be able to provide answers to general enquiries from our sales agents via email
• Manage customer contact details and set up new business accounts for our sales agents though our booking system
• Provide support to B2B Sales Team members and develop your skills in sales through continuous learning in the role
• Support colleagues in arranging participation at various sales and networking events
• Manage Rabbie’s ‘close-out’ lists by running reports to identify which tours have reached sales capacity and sending out updates to our agents
• Providing excellent customer service to ensure the continued growth of Rabbie’s business
• Assist in providing agents with training on Rabbie’s products and developing sales tools

 

Key Skills - Essential 

• Excellent customer service skills
• Strong communication and organisational skills with excellent attention to detail
• Good analytical skills
• Creative thinker and able to contribute innovative ideas
• Strong working knowledge of Microsoft Office products (i.e. Word, Excel, Outlook, etc) and the ability to adapt to new programmes and systems
• Excellent team working skills along with the ability to work independently on projects and use your own initiative
• Good planning and organisational skills

  

Desirable Skills

• In-depth knowledge of Rabbie’s products and services
• Experience in the tourism industry
• Experience in working with Online Tour Operators (OTA’s) and an understanding of their systems and processes

 

Location

Edinburgh – some hybrid working possible, but primarily office based

  

Benefits 

• Discounted staff tours
• Family and friends discounted travel
• Family friendly policies
• Flexible working options where appropriate
• Bonus scheme
• Training budget
• Cross company working opportunities
• Cycle to work scheme
• Paid volunteer days
• Staff discount in our cafe
• Rabbie’s sick pay
• Accident insurance

 

If you're interested, please fill out the application form and email to Graeme.bowie@rabbies.com, along with your CV.

Please use the subject line B2B Sales Administrator.

 

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B2B Sales Manager

 

Who are Rabbie's? 

Rabbie's operate one of the largest selections of scheduled tours in the UK, Ireland and mainland Europe with a vision to make the world a better place through travel.

We’re an open, friendly, positive and welcoming group of people. We like to ‘live life’ and explore places that have stories to tell. We’re renowned for delivering exceptional customer experiences because of how we look after our guests, each other, and the communities and the environments we travel through.

 

Job title

B2B Sales Manager

 

Responsible to

Head of Sales and Commercial

 

Principal contacts

Internal: Sales and Reservation Teams, Operations, Marketing, IT, Accounts, Product Development.

External: Agents (existing and potential), Suppliers, Tourist Boards, Tourism Organisations and Associations.

 

Job purpose

As manager of Rabbie’s B2B (Business to Business) Sales Team your role will be to lead a small team to develop Rabbie’s profile and generate business in the international Travel Trade marketplace. This will involve maintaining existing, and generating new, business contacts in order to drive Rabbie’s forward commercially to achieve set growth targets. Working with Tour Operators, Travel Agents, Online Travel Agents (OTA’s), local sales outlets and other business partners will be key to assisting in achieving this growth.

Delivering 5-star experiences to our customers is Rabbie’s aim and the B2B Sales Manager will be accountable for delivering such service to our customers via our agent relationships – ensuring that through strong partnership, the customer is considered through all decision making to help achieve this.

In addition, you will work closely with industry organisations and associations to build on Rabbie’s existing brand in the marketplace and enhance our reputation as the market leader in small group tours in the UK and Europe.

You will lead and support the B2B Sales Team through management of roles and duties, analysing business performance and identifying opportunities to continue Rabbie’s growth. Key Account Management and building business relationships will be crucial in the role along with attending sales and networking events and creating customer communications to enhance Rabbie’s profile across our many international markets.

Working with partners and internal colleagues to develop product to take to market will also be a key component of this role.

You will also work with internal colleagues to ensure the smooth running of Rabbie’s systems and processes whilst gathering feedback and providing observations on our products and systems to develop these further.

 

Key duties and responsibilities

• Manage, support and develop the B2B Sales Team consisting of 2 Sales Executives and a System Administrator
• Promote and develop Rabbie’s range of saleable products to the travel industry including scheduled tours and travel trade exclusive products
• Build strong business relationships with partners to deliver excellent customer service. Ensure that they, and their customers, receive excellent customer service at every point of their Rabbie’s experience
• Work with colleagues, external partners and customers to identify opportunities for business development (products, markets, sales channels, etc)
• Work with the Head of Sales and Commercial to build and implement a sales strategy in order to achieve sales targets set out in Rabbie’s business plan
• Increase revenue and margin through managing agents and supplier relationships to meet business KPI’s
• Develop a programme of sales agent communications and training to promote and support sales
• Manage key business accounts and be their main point of contact in order to maximise potential business and deal with escalated issues
• Attend various sales and networking events to meet with existing and potential customers to increase awareness of products and sales
• Connect and build relationships with specific industry groups and represent Rabbie’s at meetings and conferences (i.e. Tourist Boards, industry associations, tourism groups, etc)
• Support Head of Sales and Commercial and other senior management in providing weekly and monthly reports and analytics. Use analysis to identify trends and sales opportunities

 

Key Skills - Essential 

• Experience in the tourism industry
• Proven team player but also the ability to work independently on projects and use your own initiative
• Team and staff management experience
• Planning and organisational skills with meticulous attention to detail
• Previous experience using booking systems and / or accommodation channel managers
• The ability to build and maintain working relationships with clients to achieve growth through effective account management
• Commercial awareness and understanding of sales figures and targets
• Strong negotiation skills
• Analytical skills and the ability to use data effectively to make business recommendations and reports
• Problem solving skills and ability to adapt to changing market conditions
• Excellent presentation skills
• Strong working knowledge of IT systems (i.e. Word, Excel, Outlook, etc) and the ability to adapt to new programmes and systems

  

Desirable Skills

• In-depth knowledge of Rabbie’s products and services
• Experience in attending sales events
• Experience in working with Online Travel Agents (OTA’s) and an understanding of their systems and processes

 

Location

Edinburgh – some hybrid working possible, but primarily office based

  

Benefits 

• Discounted staff tours
• Family and friends discounted travel
• Family friendly policies
• Flexible working options where appropriate
• Bonus scheme
• Training budget
• Cross company working opportunities
• Cycle to work scheme
• Paid volunteer days
• Staff discount in our cafe
• Rabbie’s sick pay
• Accident insurance

 

If you're interested, please fill out the application form and email to Graeme.bowie@rabbies.com, along with your CV.

Please use the subject line B2B Sales Manager.

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Driver Guides

 

Our main office is in Edinburgh but we are recruiting for Driver Guides to conduct tours at the following locations: Edinburgh, Inverness, Glasgow, Aberdeen, Manchester, London

 

Who are Rabbie's? 

Founded in 1993, we are an award-winning travel company offering tours a wide variety of tours around the UK, Ireland and Europe.  

We deliver small group tours of 16 passengers or less in our fleet of luxury Mercedes mini coaches.  

We are recruiting now! 

 

What do we look for in our Driver Guides? 

• Are you outgoing, enthusiastic and passionate about meeting people and showing them the best that the UK has to offer?  
• If you have a good knowledge of Scotland, its history and are passionate about sharing your knowledge and enthusiasm with people from all over the world, then this could be the role for you 
• You will drive, lead and guide small group mini-coach tours throughout Scotland and Northern England and consistently deliver a memorable and enriching experience that will last our customers a lifetime 
• You will be talking about the history, geography, culture and traditions of the places you take your passengers - every day brings something different 
• Skilled and experienced drivers who love being on the road. Mini-Bus licence is not essential on application - all training provided for successful applicants 

 

Essential skills

• Driving experience – mini-coach driver training provided  
• High standards of customer service 
• Use your own initiative and problem-solving skills to provide a seamless service to passengers 
• An ability to communicate your knowledge and entertain people from all over the world 

 

What you will be doing  

• Drive top of the range mini-coaches with due care and attention at all times for the comfort and safety of passengers (training provided) 
• Demonstrate an appetite and enthusiasm for learning 
• Complete daily vehicle safety checks and legal documentation (training provided) 
• Embrace our environmental and sustainable tourism practices 
• Provide constructive feedback to continuously improve the quality of the tours 
• Display a pride and passion for the country and what it has to offer 
• Continually develop a wide-ranging cultural, historical and social knowledge 

  

Requirements

• In order to work as a Driver-Guide you must have a current UK car driving license  
• A category D or D1 class driving license would be great, but not essential as all training will be provided 

 

Job Type  

• Full-time and part time positions available – from one day per week to full time 
• Permanent contracts 
• Salary: £26-32K + plus a range of benefits 
• Single day tours and overnight tours available to suit - or a mixture of both! 

  

Current Benefits 

• Discounted or free staff tours (dependent on availability)  
• Family and friends discounted travel 
• Family friendly policies 
• Flexible/Hybrid working options where appropriate 
• Bonus scheme 
• Training Budget  
• Cross company working opportunities 
• Cycle to work scheme 
• Paid volunteer days 
• Staff discount in our cafe 
• Rabbie's paid sick pay  
• Paid compassionate leave 
• Staff Social & events 
• Discounted garage MOT/repairs (Edinburgh garage) 
• Long service reward 

 

Driver Guide specific Benefits  

• On-site parking at depot 
• Driver CPC paid training 
• Driver medical renewal costs covered  
• Commissions  

  

If you're interested, please fill out the application form and email to jobs@rabbies.com

Please use the subject line ‘Driver Guide application’.

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